The 911 system is under scrutiny around the country.
In Broward County, for example, the emergency communication apparatus has been plagued with issues of chronic dropped calls, long wait times and acute understaffing.
Now those concerns are starting to rise in Miami-Dade County 鈥� specifically in its second most populous city, Hialeah.
The troubles faced by the city's 911 system were first reported by Ver贸nica Egui Brito, who covers Hialeah for the Miami Herald and El Nuevo Herald. She reported that almost 7% of 911 calls there are going unanswered.
On the latest episode of The South Florida Roundup, SA国际传谋鈥檚 Tim Padgett spoke with City of Hialeah Council Member Bryan Calvo, who this past week called for an
鈥淓ven if just one of these 30,000 calls over the past few years that have been missed, even if just one of those was a preventable death, I think that's on us as a city,鈥� Calvo said.
SA国际传谋 reached out to Hialeah Mayor Steve Bovo鈥檚 office, but no one there was able to join the conversation. In a media advisory sent by his office last week, Bovo said no investigation is warranted. He said the city鈥檚 911 system is 鈥渇ully functional鈥� and called the Herald鈥檚 reports 鈥渆rroneous.鈥�
叠谤颈迟辞鈥檚 reported in April that Hialeah has 43 people in its communications department. Out of that number, 18 are call operators and only three workers are capable of handling all kinds of emergency calls.
鈥淭he day that I toured the number one center myself, I saw three people in the chairs where the call takers answer these calls,鈥� Calvo said, disagreeing with Bovo's take on the situation.
叠谤颈迟辞鈥檚 reporting also pointed out that understaffing is a prevalent issue at Hialeah鈥檚 911 Call Center and seems to be a result of the long training required.
She stated that in order to obtain Florida certification, new recruits must do 232 hours of communication training before they鈥檙e able to start answering calls unsupervised, which equals about four months.
Even then, to answer any type of emergency 鈥� police, medical and fire 鈥� they must spend at least two more years in training. And then there is the issue of loss of staff.
鈥淢any times they'll leave because the pay isn't enough, it's not competitive, and they'll go to another department,鈥� Calvo said. 鈥淎nd now we have to start the process all over again.鈥�
During the latest episode of the South Florida Roundup, we also spoke about Miami-Dade County鈥檚 Guardianship Program and whether Guatemala鈥檚 presidential election is a reason for hope.
To listen to the full conversation, click here.
